Refund policy

Return & Refund Policy

At ValaStore, all sales are final. We do not accept returns or offer refunds once an order has been placed and confirmed.

Defective or Damaged Products

If you receive a product that is defective, damaged, or not as described, we sincerely apologize for the inconvenience. In such cases, we will process a full refund upon verification of the defect. To initiate a refund for a defective item, please contact us within 7 days of receiving your order with:

• Your order number
• A clear description of the defect
• Photos or video evidence of the issue

Once reviewed and approved, your full refund will be processed within 5–10 business days to your original payment method.

For any questions, please reach out to our support team.